Mike O’Neill Wants You to Put Away Your Phone; New York Times, April 28, 2017

Adam Bryant, Corner Office, New York Times; 

Mike O’Neill Wants You to Put Away Your Phone

This interview with Mike O’Neill, chief executive of BMI, a music-rights management company, was conducted and condensed by Adam Bryant...

"What are some key leadership lessons you’ve learned?

You can’t treat everybody the same. People are different. You can have a tendency to think everyone’s going to receive information or react to it like you would, and they’re not. That was a key insight for me."