From Hands to Heads to Hearts; New York Times, 1/4/17

Thomas L. Friedman, New York Times; From Hands to Heads to Hearts:

"Economies get labeled according to the predominant way people create value, pointed out Seidman, also author of the book “How: Why How We Do Anything Means Everything.” So, the industrial economy, he noted, “was about hired hands. The knowledge economy was about hired heads. The technology revolution is thrusting us into ‘the human economy,’ which will be more about creating value with hired hearts — all the attributes that can’t be programmed into software, like passion, character and collaborative spirit.”

It’s no surprise that the French government began requiring French companies on Jan. 1 to guarantee their employees a “right to disconnect” from technology — when they are not at work — trying to combat the “always on” work culture.

Leaders, businesses and communities will still leverage technology to gain advantage, but those that put human connection at the center of everything they do — and how they do it — will be the enduring winners, insisted Seidman: “Machines can be programmed to do the next thing right. But only humans can do the next right thing.”"