Stefan Stern, Harvard Business Review; New BP CEO's Tough Communication Tasks Ahead:
"Nearly six months on from the explosion which led to disaster in the Gulf of Mexico, what can we say for certain about Tony Hayward's (and BP's) mistakes?
One over-used word sums up their problems: communication."
http://blogs.hbr.org/cs/2010/09/new_bp_ceos_tough_communicatio.html
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