December 1 - 2, 2010, free online conference sponsored by WebJunction: Serving the 21st Century Patron:
[Sample Session] "21 Ideas for 21st-Century Libraries
Discover best practices for 21st-century public libraries with 21+ examples of practical ideas and tips from both libraries and other organizations. Topics will include space planning, marketing, staffing, community collaborations, customer service, and technology. With over 40 years of library and industry experience between them, Kim Bolan Cullin and Rob Cullin know how to manage – in good times and in bad – while still innovating and excelling at every turn."
http://www.webjunction.org/conferences/-/articles/content/106453434
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