Sigal Barsade and Olivia (Mandy) O'Neill, Harvard Business Review;
Employees Who Feel Love Perform Better:
“Love” is a not word you often hear uttered in office hallways or conference rooms. And yet, it has a strong influence on workplace outcomes. The more love co-workers feel at work, the more engaged they are. (Note: Here we’re talking about “companionate love” which is far less intense than romantic love. Companionate love is based on warmth, affection, and connection rather than passion). It may not be surprising that those who perceive greater affection and caring from their colleagues perform better, but few managers focus on building an emotional culture. That’s a mistake.
In our longitudinal study, ”What’s Love Got to Do With It?: The Influence of a Culture of Companionate Love in the Long-term Care Setting” (forthcoming in Administrative Science Quarterly), surveyed 185 employees, 108 patients, and 42 patient family members at two points in time, 16 months apart, at a large, nonprofit long-term healthcare facility and hospital in the Northeast...
Employees who felt they worked in a loving, caring culture reported higher levels of satisfaction and teamwork...Surely not every manager will want to gather his team for a group hug every day (nor would every employee be comfortable with that). But there are many other ways to build an emotional culture of companionate love. We suggest leaders do at least three things.
First, broaden your definition of culture. Instead of focusing on “cognitive culture” — values such as teamwork, results-orientation, or innovation — you might think about how you can cultivate and enrich emotional culture as well. Emotional culture can be based on love or other emotions, such as joy or pride."
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