Adam Bryant, Corner Office, New York Times; Interview with Kathy Button Bell, vice president and chief marketing officer of Emerson: Endurance on the Field, and at Work:
"Q. How do you find [people who have empathy] in an interview?
A. I think you can feel empathy pretty fast from people. I think you can also tell by what kind of jobs they’ve had, and what they liked. You get at someone’s personal values a little bit.
I would actually say that most of the time when you have a failed employee, it’s a person who lacks empathy, and they didn’t hear what the organization was telling them. They don’t hear the cues. Lots of very smart people lack empathy. They’re able to test their way through life and get A’s. No one tests you on empathy. You can also learn a lot about somebody from the questions they ask you."
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