Showing posts with label building trust. Show all posts
Showing posts with label building trust. Show all posts

Sunday, May 31, 2026

3 Habits That Make You More Human In The Age Of AI; Forbes, March 31, 2026

Sarah Hernholm , Forbes; 3 Habits That Make You More Human In The Age Of AI

"AI can write your emails, summarize your meetings, generate your content, and answer almost any question faster than you can type it. And it will keep getting better at all of those things.

What AI cannot do is build genuine trust with another person, read the emotions in a room or sit with someone during a difficult moment and say exactly the right thing. AI cannot provide the kind of presence that makes people feel seen and understood.

These skills are becoming harder to find, and more valuable, precisely because AI is handling everything else. Here are three habits that strengthen them.

1. Have More Conversations AI Cannot Have For You...

2. Practice The Honesty AI Cannot Fake...

3. Do The Hard Things AI Cannot Do For You"

Friday, May 20, 2022

How to best accommodate neurodiverse lawyers and neurodivergent clients; ABA Journal, May 19, 2022

Haley Moss, ABA JournalHow to best accommodate neurodiverse lawyers and neurodivergent clients

"Supporting and accommodating neurodivergent clients

Something that always is brought up to me when neurodivergent clients come up are ethical considerations—what to do with interpreters, diminished capacity concerns or competence. But a lot of those concerns are also our own biases showing with regard what we think neurodiversity is (or is not). Instead, as lawyers, it’s up to us to practice a little bit of empathy. People seek out lawyers for all sorts of reasons: Maybe they’re starting a business, or they were fired or getting divorced, or getting sued. There’s already a natural fear or surprise element to that initial interaction for clients, without our judgments based on a person’s cognitive abilities.

To lead with empathy, think about how to make those first interactions less terrifying in order to build trust. There’s a knowledge gap lawyers have about disability culture. Presume competence by treating us like any other client; it’s one of the easiest ways to show respect. It’s frustrating even to me when I get talked down to like a little kid because I’m autistic, and your adult neurodivergent clients probably have had similar experiences. To that effect, something we all can do better is clean up legal jargon and use plain language, explaining concepts in an easy-to-understand format.

I also like trying to meet folks where they are." 

Wednesday, April 8, 2020

The Ethical Data Dilemma: Why Ethics Will Separate Data Privacy Leaders From Followers; Forbes, March 31, 2020

Stephen Ritter, Forbes; The Ethical Data Dilemma: Why Ethics Will Separate Data Privacy Leaders From Followers

"Companies themselves should proactively take a principled stand on how they will handle the personal data they collect. There’s a saying that if a product or service is free, then the users themselves are the product. It’s a disheartening view, but unfortunately one that’s been validated too many times in recent years.

Because the commoditization of consumer data isn’t likely to end anytime soon, it’s up to the businesses that gather and profit from this data to engage directly with their customers and establish data protections they will trust."

Thursday, January 23, 2020

Five Ways Companies Can Adopt Ethical AI; Forbes, January 23, 2020

Kay Firth-Butterfield, Head of Artificial Intelligence and Machine Learning, World Economic Forum, Forbes; Five Ways Companies Can Adopt Ethical AI

"In 2014, Stephen Hawking said that AI would be humankind’s best or last invention. Six years later, as we welcome 2020, companies are looking at how to use Artificial Intelligence (AI) in their business to stay competitive. The question they are facing is how to evaluate whether the AI products they use will do more harm than good...

Here are five lessons for the ethical use of AI."

Thursday, November 7, 2019

NNS Spotlight: Nonprofit uses data research to spur change in communities; Milwaukee Neighborhood News Service (NNS), November 6, 2019

, Milwaukee Neighborhood News Service (NNS); NNS Spotlight: Nonprofit uses data research to spur change in communities

"Numbers can tell only part of a story.

They mean nothing without context.

And that’s where Data You Can Use steps in. The nonprofit works to provide useful local data so organizations can create change on a community level.

“In some of these neighborhoods, people have a fear of research because they’ve always been the subject, but they never see the results. That can be very damaging,” said Katie Pritchard, executive director and president of Data You Can Use. “If you’re only telling one part of the story, it doesn’t help anyone.”...

“We wanted to find a better way to measure the impact of what we do,” [Barb] Wesson [the outcomes manager] said. “One of the things Data You Can Use does really well that I don’t do at all is qualitative data analysis, and that’s what we needed.”"