New BP CEO's Tough Communication Tasks Ahead; Harvard Business Review, 9/30/10

Stefan Stern, Harvard Business Review; New BP CEO's Tough Communication Tasks Ahead:

"Nearly six months on from the explosion which led to disaster in the Gulf of Mexico, what can we say for certain about Tony Hayward's (and BP's) mistakes?

One over-used word sums up their problems: communication."

http://blogs.hbr.org/cs/2010/09/new_bp_ceos_tough_communicatio.html