Whitney Johnson, Harvard Business Review; You Have to Stop Canceling and Rescheduling Things. Really.
"If you really mean no when you say yes, then say no in the first place.
We are all in the same boat — we have finite time and a seemingly
infinite number of worthwhile things to do with it. Don’t know how to
say no? Google “how to say no to a request” and then study up. Commit
yourself to not agreeing to do things unless you’re going to follow
through. Ask for time to think things over if you’re unsure. Don’t
overschedule yourself. If you’re truly overextended, you may require a
transition period to weed some things out; after that, once you say yes
to something, stick to the yes. If the commitment seemed like a good
idea at the time, it still is — even if the value is found not in the
activity itself but in being trustworthy and following through."
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