Copyright Register: IT outage shows why agency must modernize; FedScoop.com, 11/30/15

Whitney Blair Wyckoff, FedScoop.com; Copyright Register: IT outage shows why agency must modernize:

"U.S. Register of Copyrights Maria Pallante still grimaces at the mention of a major IT outage that struck her agency this summer.

What started as routine data center maintenance shuttered critical Library of Congress IT systems — including those at the Copyright Office — for nine days. Pallante said it forced her staff, who were unable to fix the problems directly, to field angry calls from customers unable to register their songs, books or other creative works online.

“This is an illustration of the fact that my IT, and my databases, are in the hands of people who are not statutorily responsible for that information,” she told FedScoop, speaking in a Copyright Office conference room lined with the portraits of past registers. She added, "I just really feel that people who work on Copyright Office IT should be in the Copyright Office, in the mission, working side by side with the other experts."

It’s a point alluded to in the Copyright Office's five-year strategic modernization plan, finalized and released Tuesday. The 65-page document includes overarching goals that span from building a robust and flexible technology enterprise to recruiting a diverse workforce. But woven into the report is the need to tailor the office's technology to the needs of the people it serves.

“I think the main message of this is that the Copyright Office has to be directly involved in technology — for one, we can’t administer the law without having control of tools to allow us to do that,” said Pallante, who spent nearly 10 years as intellectual property counsel and director of the licensing group at the Guggenheim Museums before coming to her current job in 2011."