Books in Dumpsters Spark Debate on Future of Fairfax County, VA Libraries; Library Journal, 9/25/13

Ian Chant, Library Journal; Books in Dumpsters Spark Debate on Future of Fairfax County, VA Libraries: "Community outrage over having weeded a quarter of a million books into dumpsters isn’t the kind of public relations brouhaha that any library relishes dealing with. That scandal, though, may be the least of the problems for the Fairfax County Public Library, VA, (FCPL) where the library’s Board of Trustees has pressed pause on implementing a strategic plan that was supposed to help guide the library forward... The controversy has served to kick-start a wider-ranging conversation in Fairfax County about the future of its libraries. That conversation centers on what’s known as the Beta Project, a slate of changes to library staffing and operation that was scheduled to begin a test run in two FCPL libraries—busy Reston Regional and smaller, newly built Burke Center—this September. The most controversial item in the Beta Project would see librarian and library assistant positions scrapped in favor of a customer-service specialist position, which would not require applicants to have an MLS, MLIS, or even a bachelor’s degree. The minimum requirement for a job as a customer service specialist is an associate’s degree and at least two years of experience in retail customer service, relaxed educational requirements that have some worried. Speaking before the library Board of Trustees in June, Great Falls Library branch manager Daniela Dixon expressed some of those concerns. “The argument is made that, not to worry, the library will hire people who love books, who love providing “good customer service,” said Dixon, according to minutes from the meeting. “I am skeptical that this will be sufficient to maintain the high level of professional knowledge that librarians provide today.”"