Alina Tugend, New York Times; Incivility Can Have Costs Beyond Hurt Feelings:
"...fundamental notion of all ethical principles — actions have consequences for others. Good manners are the training wheels of altruism.”...
There are solutions, although they are not easy. “First, leaders can put something into their orientation code or credo that they expect employees to be treated with respect,” Professor Pearson said. ”It’s amazing how many expect their employees to treat customers with respect and how few worry about how their colleagues treat each other.”
Most important, she said, people at the top have to be willing to model civility, discipline those who act badly and be consistent — that is, not let someone considered a superstar get away with rudeness."
http://www.nytimes.com/2010/11/20/your-money/20shortcuts.html?pagewanted=2&ref=business&src=me
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