Corner Office [[Interview with Bob Brennan, President and C.E.O. of Iron Mountain]; New York Times, 11/28/10

Adam Bryant, Corner Office, New York Times; [Interview with Bob Brennan, President and C.E.O. of Iron Mountain] Defensive? It Leads to Destructive:

"Q. Talk more about the kind of culture you try to create.

A. We have a set of core values that are important to us, and they’re mostly around candor -- really to generate speed, action orientation and a sense of security. We’ve got 21,000 people, so we have a lot of people who are managing others. What are the traits we want in leaders? How do we help them understand in very descriptive terms what we expect on a day-to-day basis? That’s different from driving clarity around outcomes, or how they link to broader strategy.

We want managers to display confidence and optimism, and to give constructive feedback, never destructive. And managers need to seek constructive feedback themselves."

http://www.nytimes.com/2010/11/28/business/28corner.html