Bouncing Back from a Negative 360-Degree Review; Harvard Business Review, 7/29/10

Amy Gallo, Harvard Business Review; Bouncing Back from a Negative 360-Degree Review:

"Unlike traditional reviews and other types of feedback, 360-degree reviews include input from a comprehensive set of people: peers, managers, direct reports, and sometimes customers. One of the most valuable aspects of this tool is that the opinions are voiced anonymously, which encourages a higher level of honesty than you might normally get. However, the truth is not always pretty, and receiving a negative 360-degree review can be upsetting, especially when the opinions are echoed at many levels. But with the right attitude, you can still create a positive experience. How you handle a bad 360-degree review is far more important than the content of the review itself."

http://blogs.hbr.org/hmu/2010/07/bouncing-back-from-a-negative.html