‘We’re lucky someone wasn’t killed’: A look at the patent office’s Christmas outage; Fed Scoop, 7/13/16

Whitney Blair Wyckoff, Fed Scoop; ‘We’re lucky someone wasn’t killed’: A look at the patent office’s Christmas outage:

"The U.S. Patent and Trademark Office’s massive data center outage last Christmas was more than just an inconvenience, said the agency’s chief tech exec — it could have been deadly.

“Metal vaporized, doors blown off hinges ... we’re lucky someone wasn’t killed,”John Owens, the chief information officer of the Patent and Trademark Office, said at a Patent Public Advisory Committee meeting in a harrowing account that sounds more like the start of a horror flick than a quarterly update from a CIO’s office.

The result was that many key patent and trademark systems — like those that allow people to file and search for applications — were unavailable for nearly a week. The agency’s IT staff and vendors came in over the Christmas holiday to make fixes and restore service...

...[Tony Cole, vice president and global government CTO at FireEye] said the biggest lesson he hopes the government learns is that it needs to upgrade its IT infrastructure. He touted U.S. CIO Tony Scott's push to create a $3.1 billion IT Modernization Fund, a proposal that he has been trying to sell to Congress. And he also recommended that the government make a stronger push into the cloud."