New and Creative Leniency for Overdue Library Books; New York Times, 12/29/09

Susan Saulny and Emma Graves Fitzsimmons, New York Times; New and Creative Leniency for Overdue Library Books:

"In the Illinois towns of Joliet and Palos Park, the economic downturn has pushed the public libraries into the grocery business, of sorts. Patrons with overdue books and hefty outstanding fines were recently given a way to clear their records: Donate canned goods or other groceries through the library to local shelters and food pantries.

At the Denver Public Library, librarians can negotiate a fee structure that feels fair to them based on individual cases.

Dozens of library patrons in both towns jumped at the opportunity.

In Colorado, despite a multimillion-dollar deficit, the Denver Public Library has practically done away with fixed-rate fines. Now librarians there are free to negotiate a fee structure that feels fair to them based on individual cases, or to charge nothing at all.

Since the beginning of the economic downturn, librarians across the country have speculated that fines for overdue items are keeping people from using the library — particularly large families whose children take out (and forget to return) many books at a time. Some libraries learned that the fines, which are often as low as 25 cents an item per day, quickly multiplied for many people and were becoming an added hardship.

“We can’t push the cost to consumers because they’re also struggling,” said Richard Sosa, the finance director of the Denver system, which has $9 million worth of books in circulation through 23 libraries and two bookmobiles. “The library philosophy is: We do not want to restrict access to information. The use of fines or harsh collection tactics — and we could potentially do that — could essentially restrict people’s access to the library.”

And another thing: They need their books back.

As a result, libraries have been instituting amnesty days and weeks with increasing frequency this year, and offering programs such as “food for fines.” In Joliet, about 60 miles southwest of here, the program went well beyond groceries, and benefited a local social service agency that serves the needy.

“Toiletries, clothing — people could bring in just about anything,” said John Spears, the director of the Joliet library. “It went very well. I think these kinds of things are a win-win for everyone.”


The Conneaut Public Library in Conneaut, Ohio, has a list of more than 1,000 people who cannot use the system because of fines, and the staff has been contacting the long lost patrons to ask them to come back.

The food for fines program there, which started around Thanksgiving and runs through New Year’s Day, offers this deal: Take the amount owed, divide it in half, and give that number of items to the Conneaut Food Pantry. For instance, if a family owes $50, it can donate 25 canned goods to the pantry, and the fines will disappear.

“Behind my circulation desk, I have boxes and boxes of food that people are stumbling over,” said Kathy Pape, the library’s executive director. “The response has been overwhelming.”
Other libraries are accepting any amount of food in exchange for returned materials. And the ones that are offering amnesty require nothing at all.

“We service an area that’s extremely depressed, in the foothills of East Tennessee in the Smoky Mountains,” said Aliceann McCabe, the director of the Audrey Pack Memorial Library in Spring City, Tenn., where an amnesty week ended Dec. 18. “Our computer use has tripled thanks to unemployment claims and things. This is our Christmas present to the people who use our library. We don’t want to ding them with fines.”

Ms. McCabe recounted the story of one woman who had $196 in outstanding fines forgiven. The library, for its part, got her 10 books back in circulation. For a country library that only has 27,000 books in its collection, “that’s a lot,” Ms. McCabe said.

The Monterey County Free Library system in Monterey, Calif., has reclaimed more than 1,000 books since offering end-of-the-year amnesty to patrons in November and December.
“We thought, People are suffering, having a hard time, so let’s give them a break and get our books back,” said Jayanti Addleman, the county librarian.

But Ms. Addleman and others said they often faced a common-sense question from users and management: Why not raise fines to make money and serve more people?

The librarians say the new leniency makes sense. “What’s going to keep my library doors open is the bigger picture,” Ms. Pape said. “It isn’t going to be a hundred-odd dollars here and there.”

Mr. Sosa, in Denver, added: “A certain level of fines and fee structure is important to have people realize that these are important public materials, and that’s how libraries work in a democracy. But at the same time, we’re trying to figure out, when does a fee prohibit someone who’s on the brink economically from using our service? We’re cognizant of what we’re doing.”

In Pelham, N.H., the public library director, Robert Rice, offered a food-for-fines program during November.

“We will probably continue that policy once the new year starts,” Mr. Rice said. “The loss in terms of money was maybe $20 a day. We well made up for it with the amount of food that came in.”

He continued: “We got our materials back and did something positive for the community. Use is up greatly, and budgets are being cut. But we’re not going anywhere. We’re keeping the doors open.”"

http://www.nytimes.com/2009/12/29/us/29library.html?_r=1&scp=1&sq=library%20management&st=cse