Mike O’Neill Wants You to Put Away Your Phone; New York Times, April 28, 2017

Adam Bryant, Corner Office, New York Times; 

Mike O’Neill Wants You to Put Away Your Phone

This interview with Mike O’Neill, chief executive of BMI, a music-rights management company, was conducted and condensed by Adam Bryant...

"What are some key leadership lessons you’ve learned?

You can’t treat everybody the same. People are different. You can have a tendency to think everyone’s going to receive information or react to it like you would, and they’re not. That was a key insight for me."

From Calm Leadership, Lasting Change; New York Times, 10/27/12

Nancy F. Koehn, New York Times; From Calm Leadership, Lasting Change: "RACHEL CARSON’S story offers many leadership lessons, including the importance of persistence in pursuing an objective. When I discuss her with business executives, many are struck by her ability to stay focused on goals in the face of obstacles including severe illness. Another lesson involves the importance of doing thorough research and taking the long view. A sense of context based on hard facts, along with a knowledge of history, is essential to understanding what’s at stake in difficult and uncertain situations. It also confers a sense of authority on the person who has acquired this knowledge. A third insight concerns the juggling of personal demands and professional ambitions."