The No-Drama Rule of Management; Harvard Business Review, 6/10/10

Peter Bregman, Harvard Business Review; The No-Drama Rule of Management:

"Avi demonstrated the new rules of professionalism in an open work place. Be calm. Be supportive of others. Show leadership by avoiding — and, when necessary, actively managing — drama that could distract, embarrass, or unsettle others. And never, ever be the cause of that drama yourself."